Customer Service Executive

Issue testing with possible causes to identify the severity and influence level.
Actively process support tickets assigned by Customer Support Manager and/or clients as the primary contact point to deliver advanced consultants to clients’ problems or collect requirements to transfer to the technical team.
Support clients in managing business operations. Make sure client business operations run smoothly without any interruption.
Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensure service to be well- delivered in a timely manner and high quality.
Collaborate with 3rd party vendors to clarify customer problems when needed.
Report directly to the manager to help to manage ticket statuses and resource allocation.
Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements, Reports, etc.
Instruct customers on the on- boarding process for different levels.
Follow up and appropriately report to clients about development progress, be responsible for the tickets until client’s acceptance.

Strong researching, problem- solving, and troubleshooting skills.
Able to work both independently and as part of a team to come up with a creative solution.
Understand basic business/Ecommerce IT knowledge(Magento, CRM, ERP,etc.)
Advanced English communication- speaking and writing.
Analytical skill, logicaland customer- oriented mindset.
Excellent communication and relationship- building skills.
Basic knowledge in software development planning and businessmanagement.
Able to work under pressureand available to work at any time.
Experienced in running/managing business campaigns, dealing with 3rd party vendors.

Premium health care
Free entertainment parties: Birthday party, Anniversary party, Sum- up Party, Year- End Party, etc.
Salary review twice a year
Attractive salary package
Working in professional English environment
Flexible working hour
Firm’s Certified Qualifications Sponsorship for career development
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free English, Japanese and professional training packages
Annual company trip inside or outside Vietnam

Cập nhật gần nhất lúc: 2024-04-03 11:38:03