Customer Service Executive

Ensure all cases are solved within required timeframe following company’s SOPs.
Achieve daily/monthly performance targets defined by the project.
Handling customer queries/complaints regarding refund/ Airlines info (web check- in, visa, etc) status.
Resolve customer cases related to flight ticket, including but not limited to rescheduling, corrections, changes, check- in problem.
Contact Ground Transport Partner to ensure to get resolution for customer case.

English communication skills (CEFT IELTS 5.5 or TOIEC 600).
Experience in a call center, travel industry is a plus.
Minimum 6- months experience in customer service, booking ticket (Aviation/Flight booking agency).
Willing to work on weekend, national holidays & work under shifting mode (Night shift including).​
University/Colleges required.

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-05-10 09:50:03