Customer Service (Game Mobile)

We are seeking a skilled and enthusiastic Customer Service Representative to join our team in providing exceptional support to players of our mobile game. The ideal candidate will have a passion for gaming, excellent communication skills, and a strong desire to ensure customer satisfaction. This role involves addressing player inquiries, troubleshooting technical issues, and fostering a positive gaming experience.
Responsibilities:
- Troubleshoot and resolve player concerns, including but not limited to account issues, payment problems, and gameplay difficulties.
- Stay up- to- date with game updates, events, and promotions to provide accurate and timely information to players.
- Monitor community forums and social media channels to identify and address player feedback, concerns, and trends.
- Uphold company policies and guidelines while interacting with players and representing the game&039;s brand.
- Respond promptly and professionally to player inquiries via email, in- game chat, social media, and other communication channels.
- Contribute to the development and improvement of customer support processes and resources.
- Collaborate with development, QA, and other teams to communicate player feedback and suggest improvements to the game.
- Provide accurate information and assistance to players regarding game mechanics, features, and technical issues.

Knowledge:
- Proven customer service experience, preferably in a gaming or tech support role.
- Passion for mobile gaming and a strong understanding of gaming culture.
Skill:
- Excellent written and verbal communication skills in English (equivalent to IELTS 6.5+), additional languages a plus.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Familiarity with mobile devices (iOS and Android) and common technical issues related to mobile gaming.
- Ability to work independently as well as collaboratively within a team environment.
- Ability to empathize with players and remain calm and professional in high- pressure situations.
- Strong problem- solving skills and the ability to think critically and creatively to resolve issues.
Attitude:
- Proactive, eager to progress, and passionate about learning and self- development.
- Ability to quickly adapt to work and withstand pressure.
- Work in a high- paced environment.

INCOME
- Receive 100% of fixed salary, salary increase according to company regulations
- Salary: Upto 600$
- Income based on results and work performance
- Official employee lunch allowance: 1,000,000 VND/month
DEVELOPMENT OPPORTUNITIES
- Real- life experience at global projects
- Have a clear, personalized career development roadmap
- Expand and improve professional knowledge and skills
WORKING ENVIRONMENT
- Enjoy 100% daily life care benefits
- Experience a dynamic, professional international environment
WELFARE POLICY
- New Year bonus, March 8, April 30- May 1, Mid- Autumn Festival, mid- year, September 2, October 20, Christmas.
- Wedding/filial piety benefits, holiday/New Year gifts and other benefits.
- Share achievements continuously, without limits based on performance.
- The company pays all types of insurance according to the provisions of law (social insurance, health insurance, unemployment insurance, etc.)
- Free periodic general health check- ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.
- Working hours:
Morning: 8:30- 12:00, Afternoon: 13:00- 18:00, tea- break 15:00- 15:30.
From Monday- Friday. Closed Saturday, Sunday

Cập nhật gần nhất lúc: 2024-06-14 18:30:03