CUSTOMER SERVICE MANAGER - BCO

Lead the Customer service team for Sea freight – Key Account under BCO
Provide related training to new staff assign to the team
Promptly handle customers / team escalations
Liaise with customers on the standard operating procedures
Conduct recruitment exercise for officer / executive position when needed
To co- ordinate with Ocean carriers for bookings / uplift upon escalation from team
Joint customer visit to resolved operations issue when necessary
Review the profit & loss of each shipment
Providing outstanding customer service to key Accounts.
To implement corrective actions and preventive measures for immediate service recovery
Leading and motivating the customer service department to increase customer satisfaction
Prepare and manage customer key operation performance reports
Review & approve changes of work processes before escalation to line Manager

OPERATION

Average % of customers AR outstanding vs credit agreements
% of customer with clear SOP
Control operation costs
Number of escalation because of non- comply Customer SOP
Operation KPIs as per Key Account’s target

Knowledge : Shipping
Good command in English : B Level
Min 5 years – experience in freight forwarding with sea freight operation
Bachelor Degree : College or University
Good Computer skills (MS Office) : Word, Excel, Power point
Pleasant personality and a good team player
DGR trained will be an advantage
Possess excellence communication and interpersonal skill.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-07-23 00:55:02