Our client is a US- based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members’ physical and mental well- being through a holistic care approach.
WHAT YOU WILL BE DOING:
Accurately document member interactions in the system.
Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
Comply with all healthcare regulations and maintain confidentiality.
Participate in calls to help retain members.
Solve members’ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
Be open to regular feedback and coaching for improvement.
Perform other tasks as needed.
WHAT WE ARE LOOKING FOR:
Diploma, college, or university degree required
2+ years of customer service experience preferred
Experience in healthcare management or call center settings is highly valued
For Customer Service – English: Great English is required
For Customer Service (Cantonese/ Mandarin/ Korean): Basic English communications skills and either one of the languages: Cantonese, Mandarin, Vietnamese, Korean, may be required.
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Must be a quick learner
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Proficiency with Microsoft Office (Word, Excel, Outlook)
Ability to listen, talk, and type at the same time.
Ability to collaborate and be a team player
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
Attractive salary, sign- on bonus and performance bonus at the end of the project
Professional working environment
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City.
WORKING HOURS:
You will be scheduled for 8- hour shifts, working 5 days per week, with 2 days off each week.
This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone.
We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
At Innovature, we are proud to be an equal opportunities employer.
The shift runs from 8 PM to 8 AM (GMT+7), Monday through Sunday.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
