Customer Service (Order Control)- Textile/Garment/Footware

- Check client payment status (contract or in advance) & updated report release status
- Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
- Sample pick up request.
- Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client&039;s requirement.
- Other duties upon requested
- Give guideline to client how to fulfill a test application form
- Able to satisfy client&039;s need within scope of job
- Deliver company service to client
- Check Test Application Form of many buyers testing programs & sample size; and follow- up with client on the missing.
- Provide correct PI to Admin team for invoicing
- Handle internal query on order status.
- Register job into company software
- Will be received client&039;s complaint & in front of challenging situations. Able to deal with hard situation & have skill to soften it & seek for a solution to maintain client&039;s retention.
- Handle client queries (collect information/ advice from related team(s))
- Clarify unclear information of testing program with Key Account Manger
- Handle client complaint
- Willing on handling a new request/ procedure.

- Strong social intelligence and influencing skill
- Good at Microsoft Office (Word, Excell, Outlook, Power Point)
- Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
- Fluently using English
- University or above (Chemical or Textile/ garment industry)

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Cập nhật gần nhất lúc: 2024-12-07 19:25:03