Customer Service & Sales Representative

Other tasks assigned by manager.
Respond to incoming calls, emails and other message from customers and give them the right answers and direction
Take orders via phone, fax, and emal
Email/Call customers to inform the sales confirmation, the delivery time, out of stock products, suggest alternative products, and advertise new products.
Know and understand well the products to suggest the customers, this aims to gain sales and flexible for customers in case some products are out of stock.
Communicate and coordinate with internal departments (Purchasing team to update the stock, Finance team to check the payments, Warehouse team to follow the orders, Marketing team to design the posters and the promotions)
Do all the orders, credit notes and record in Excel Dashboard
Attracts potential customers by answering product and service questions; suggesting information about products.
Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
Handle and resolve customer complaint.

Fluency in English (both compositional and oral)
Open for Fresher
University graduation/Bachelor in Business Admin or/ and Foreign trade or related profession, MBA or Master Degree could be advanced

Gas Fee/ Parking lot Fee
Base salary, insurance, annual leaves, and Public holiday as per Vietnamese law.
Young, dynamic working environment.
Team building trip, training opportunity in The UK.
Anual Health Check
13th month of salary, salary review once a year.

Cập nhật gần nhất lúc: 2024-06-14 18:30:03