Customer Service Staff (Chinese Be Advance)

Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe.
Tactful in dealing with customer concerns, services recovery, and special service requirements.
On duty list after working hour to check export list with ports
Checking & amending B/L as customer request regarding cargo weight, commodity, certificate
Booking & vessel clean- up within timeframe
Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow- up.
Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
Handling of customer enquiries and requests professionally to maximize customers’ satisfaction.
Verify/Update Customer Profile in the system

- Language: Chinese and English
- University graduated in relevant field;
- Hardworking, proactive and team work spirit;
- Good interpersonal & communication skills;
- At least 1- 2 years’ experience in shipping lines, handling booking container, cargo, vessel
- Good organizational and multi- tasking abilities;

- Other benefits will be discussed during the interview
- Salary can be negotiable
- Working hours from Monday- Friday
- 13th month salary
- Social insurance, health insurance, unemployment insurance as Vietnam Law regulation.
- Lunch allowance.
- Health check packages once a year.

Cập nhật gần nhất lúc: 2024-06-03 15:35:03