Customer Service - Tech Industry

WHAT YOU WILL DO

Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Identify and escalate issues to higher- level management when necessary
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience

Yêu Cầu:

Kinh nghiệm từ 6 tháng- 1 năm kinh nghiệm customer support via call trực tiếp với khách hàng nước ngoài
Tiếng anh giao tiếp tốt (tương đương Speaking IE 6.5 hoặc level tương tự)
- Tham gia Trainng 2 tuần đầu tiên sau onboard giờ hành chính từ 8h- 17h từ thứ 2 đến thứ 6.

Cập nhật gần nhất lúc: 2024-09-16 16:00:02