Customer Service

Responsible for ensuring customer satisfaction by providing customer assistance in all operations related to orders, at each stage of the shipment, payment, return, and refund processes; coordinate with internal teams to ensure all SLAs are met at each stage of the shipment, payment, return, and refund processes.
Report arising problems immediately and perform other tasks as requested by superiors.
Decrease the loss of opportunity in the Online sale funnel by converting failed, canceled, rejected, and returned orders.
Consult, advise, and assist customers with products, brands, prices, campaigns, services, orders, and policies via social networks and email according to company procedures quickly and promptly.
Collaborate with Purchasing and other departments to ensure consistent messaging to different customer segments and provide accurate order status updates.

Applicants should have at least 1 year- 2 years of experience as a CS staff member. Experience in the international market (US, Canada, AU, Europe, etc.) would be highly advantageous.
Well communication skills.
Fluent in English.
Bachelor’s degree.
Work well under pressure.
Professional problem- solving skills, quick and timely handling of arising issues.
Organized, and proactive in tasks.

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Cập nhật gần nhất lúc: 2024-04-30 06:15:17