Customer ServiceCông ty Canawan Global

Key Responsibilities:

Manage order status updates, addressing customer questions and concerns proactively.
Provide prompt and effective customer support via multiple channels (hotline, SMS, email) on platforms like Etsy and TikTok
Report regularly to the team leader on progress, customer feedback, and any emerging issues.
Collaborate effectively with cross- functional teams to resolve complex customer problems.
Resolve customer complaints and negative feedback efficiently, focusing on enhancing satisfaction and loyalty.
Maintain transparent communication with customers through timely confirmation emails and updates.

Requirements:

Customer Focus: Proven ability to provide exceptional customer service, demonstrating empathy and effectively handling challenging situations.
Experience: Prior Print on Demand (POD) experience or at least one year of relevant customer service experience is preferred. Ability to manage a high workload and perform effectively under pressure is essential.
Language Proficiency: Excellent English (IELTS 7.0 or higher) with strong written and verbal communication skills.
Problem- Solving Skills: Strong analytical and problem- solving abilities to identify and implement effective solutions.
Attention to Detail: Meticulous and organized, with the ability to prioritize tasks and meet deadlines.

Experience: Prior Print on Demand (POD) experience or at least one year of relevant customer service experience is preferred. Ability to manage a high workload and perform effectively under pressure is essential.

Fixed allowance: 500,000 VND
Competitive Salary: 9,000,000- 12,000,000 VND per month (negotiable based on skills and experience).
Attractive Bonuses: Year- end bonuses, a 13th- month salary, and biannual performance- based salary reviews.
Team Activities: Participation in annual team- building events and year- end parties
Overtime Pay: Fair compensation for overtime, in accordance with government regulations.
Supportive Environment: Friendly and collaborative team environment.
Insurance: Comprehensive social insurance coverage.
Working Hours: 3:00 PM- 11:00 PM (one day off per week). Remote work after 1 months of paid on- site training.

Cập nhật gần nhất lúc: 2024-12-26 18:35:03