Customer Services Officer/ Chuyên viên Dịch vụ Khách hàng

HANWHA LIFE INSURANCE COMPANY LIMITED (VIETNAM)
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
3 - 5 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Key Accountabilities:
Customer care services:

Cooperating with Operations Team in Head Office to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in Operations Manual and other documents updated from time to time.
Providing operations services (receiving insurance proposals, collecting premiums, data registration, carrying out policy services…) promptly, effectively and within agreed services standard.
Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally.
Warmly receiving/welcoming customers either in direct contact or via telephone.

Agency admin support:

Support the agency administration in preparing all documents related to agents such as handling FC/UM/DM working applications, distributing documents as AA’s request.
Manage the ordering, storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures.

Premium Control:

Controlling petty cash, prepare expenses claims, submit invoices and provide appropriate reports to Finance Department in accordance with the Finance Manual and company procedures.
Managing and maintaining accurate reports of the distribution of Premium Receipt Books to agents. Coordinate with Premium Control and the Sales team in regular auditing to ensure the right usage of Premiums Receipt Books.

Office administration:

Ensure all correspondence to be distributed/sent correctly & in a timely manner
Perform general administrative tasks, reception work, take care of first–aid box at branch
Receiving and transferring all calls to relevant person. Promptly taking message if the receiver is not available.
Manage office supplies, office facilities as well as fixed assets and office inventory.
Ensure company’s properties, sideboards & office sanitary are in good order; to be in charge of informing to Sales and GA if any damage of company belongings arise.

Management:

Oversee CS/SS staffs at assigned GA branches for effective customer service and sales, while collaborating with regional sales to ensure compliance with company guidelines
Supervise the CS/SS staffs of the sales office and GA offices, providing support in their daily work in accordance with the company’s procedures and guidelines.
Ensure quality of CS services, organize necessary training, and provide updates to managers as needed.

Others:

Ensure all correspondence to be distributed/sent correctly & in a timely manner
Recommend workflow improvements to enhance service quality, reduce paperwork, expedite processes, and handle other tasks as they arise.
Collaborate with the local sales force in a team- based setting to ensure smooth operations and high- quality service at CS counters.

Benefit

15 Annual leaves.
Competitive salary (100% salary during probation).
Bonus: 13th- month salary and the performance- based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Modern facilities in the spacious office
Gifts for new comers and on special occasions
Provide an advanced Health Medical pre- check- up from the 1st week of your probation.

Yêu cầu công việc

Graduated University/ College.
Effective communication skills, including writing, speaking, and listening.
Ability to contribute to a productive work environment by being positive, team- oriented, and customer- focused
Strong customer service experience, especially at the frontline.
Ability and willingness to learn and adapt to the company working environment.
Experience in managing, supervising, or leading CS Staff Demonstrated accuracy and thoroughness & ability to work in an organized manner.
Proficiency in MS Office
At least 3 years of experience in CS/CS processes related to the frontline within the life insurance or financial industry
Proficiency in English communication is an advantage

Quyền lợi

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-29 21:55:21

Xem thêm
Người tìm việc lưu ý:
Bạn đang xem tin Customer Services Officer/ Chuyên viên Dịch vụ Khách hàng - Mã tin đăng: 4319104. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi

HANWHA LIFE INSURANCE COMPANY LIMITED (VIETNAM)

Quy mô: Cập nhật
Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Trưởng Nhóm / Giám Sát
Kinh nghiệm yêu cầu
3 - 5 Năm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
26/05/2024
Mẫu CV đẹp

Việc làm đề xuất liên quan

Việc làm đã xem gần đây