Customer Support/ Merchant Support Specialist

Manage merchant accounts with the goal of retaining and helping their business grow;
Contribute to improving merchant support by identifying sources of merchant issues, recognizing trends, and sharing reports with the relevant teams;
Work closely with the different internal teams and provide recommendations for features, tools, and processes to improve merchant experience and customer service;
Work with other internal teams to resolve any merchant account- related matters, such as compliance, fraud and risk, business development, account management, optimization, and integration.
Analyze merchants’ needs and inquiries and provide sustainable resolution to issues;

Preferably with experience in customer support or sales role within a business- to- business (B2B) environment;
Bachelor’s Degree;
A problem- solver with strong analytical skills and can deliver creative, out- of- the- box solutions;
Collaborative and can work well with other teams as well as independently ;
Opportunistic with an entrepreneur mindset;
Excellent communication skills in English;
Customer- centric- you are highly responsive and always put your customers first;
Flexible and can thrive in a fast- paced dynamic environment;
Able to work independently and collaboratively with other members of the team.

Flexible working time;
Monthly team outing.
Comfortable workplaces with the most up- to- date equipment;
Annual assessments;
Convenient office location near West lake;
Competitive compensation depending on experience and skills;
Individual career path;
Optional business trips;
High energy, international and innovative team;
Our own chefs make delicious breakfasts, lunches and desserts for whole team;
Private Insurance;

Cập nhật gần nhất lúc: 2024-04-10 10:00:33