Dynamics 365 Support Engineer (open for freshers)

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 
 
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

• Reviews issues and contacts customers to understand issues.


• Ensures customers stay informed as to the status/solution of their issue.


• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.  


• Resolves or escalates multiple and varied customer issues.


• Documents technical work and research.  


• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.  


• Identifies potential defects and escalates to more senior engineers to resolve.  


• Uses automated tools to deliver solutions for a wide range of issues.  


• Provides feedback on how to improve automated tools.  


• Follows processes provided by the business 

• Proficient in English (4 skills, with strong communication abilities when interacting with global clients)  


• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)  


• Freshers are welcome with a good learning ability and working attitude  


• Experience/Knowledge in IT industry skills is a must  


• Customer service mindset 

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

Cập nhật gần nhất lúc: 2024-09-29 09:35:05