Front Office Team Leader (Serviced Apartment)

Update Tenant’s relevant data into Tenant’s profile promptly and accurately.
Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Receive tenant cash payments and issue the appropriate receipt. Controls the Front office cash float.
Explains and is a source of information on facilities within the building and apartments.
Carry out check- in and check – out process.
Update and make purchase requests and deliver tenant birthday gifts.
Keep the daily logbook up to date.
Collect all information and documents at the beginning of each shift from other departments or from apartment tenants and will track work accurately.
Perform other tasks as requested by Line Manager.
Must be well aware of all emergency policies and procedures if any while on duty.
Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.

Fluently English speaking skills
Ability to work flexible hours, including nights, weekends, and holidays.
Have a college/university degree in hospitality or a related field.
Customer- focused with a commitment to delivering exceptional guest service.
Excellent problem- solving abilities and conflict resolution skills.
Strong leadership and communication skills.
Previous experience in Front Office operations

Gifts on special holidays & occasions – New years, Mid- Autumn, Birthday,...
13th salary, review and reward according to KPIs
Compulsory Insurances calculated on full gross salary
Clear growth and promoted opportunities.

Cập nhật gần nhất lúc: 2024-07-16 04:55:02