Global Customer Service (Night Shift)BIN CORPORATION

Key Responsibilities

Other duties requested by the Sales Manager.
Issue Quotation & Invoice compatible with consultancies; and make service orders;
Provide instructions for payment and inform any service fee/ policy updates to the clients;
Process potential clients’ inquiries (Leads) assigned from Admin;
Provide consultancies and solutions compatible with clients’ needs;
Provide support and resolve issues arising between customers and stakeholders involved with Orders;
Follow up and remind clients with email and/or social media platforms;
Establish trust- based relationships with clients to deliver services;
Collect client database and fulfill the Customer Relationship Management system;
Actively reach out to new customers & extend clients list from various sources outside of the company;
Make Weekly Profit Report;
Make Monthly Customer Reports (quantity of leads & inquiries);

Schedule

Night Shift
Night Shift & Day Shift (Flexible)

The detailed working hours will be discussed during the interview.
Key Requirements

Bachelor&039;s degree in Business English, Foreign Trade, Linguistics, Economics, or any related fields
Excellent oral and written English communication skills, including negotiation and presentation skills
Proficiency in Microsoft Office and other travel management software
Detailed- oriented, strong organizational and time management skills

Knowledge And Skills

Ability to work independently and take initiative
Experience resolving customer satisfaction issues
Experience in the travel industry and working with foreigners are big pluses
Persuasive, active listening, good communication, and building business relationships
At least 1 years of experience
Dynamic, creative, experience working under pressure with multiple tasks
Document preparation and management skills
Excellent follow- up in the process, follow- through, and willingness to support and help others

Competitive base salary with earnings through our commission and bonus schemes
A Personal Development Plan and continued training and development
Dynamic and international working environment

Cập nhật gần nhất lúc: 2024-04-03 11:27:06