Guest Service Officer

Company Description
Park Hyatt Saigon is a luxury hotel located in Ho Chi Minh City, Vietnam, with a prime location overlooking Saigon Opera House. The hotel offers elegant and sophisticated accommodation with 245 guestrooms and suites. It features world- class bars and restaurants, as well as residential- style meeting venues and a tranquil spa. The dedicated team at Park Hyatt Saigon provides warm and personalized service to guests seeking relaxed luxury.
Role Description
This is a full- time on- site role for a Guest Service Officer at Park Hyatt Saigon. The Guest Service Officer will be responsible for providing exceptional guest service and ensuring guest satisfaction. This includes handling guest inquiries and requests, assisting with check- in and check- out procedures, and maintaining a professional and welcoming atmosphere at the front desk. The Guest Service Officer will also be responsible for performing receptionist duties and effectively communicating with guests and team members.
Qualifications

Excellent interpersonal skills
Experience in receptionist duties
Attention to detail and problem- solving abilities
Fluency in English and Vietnamese is preferred
Ability to maintain a professional and welcoming atmosphere
Effective communication skills
Guest Service and Customer Service skills
Previous experience in the hospitality industry is a plus

Cập nhật gần nhất lúc: 2024-04-02 13:25:34