COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
ABOUT YOUNET MEDIA
We are looking for one Customer Success Leader – someone experienced with text data, client servicing, detail- oriented, logical, and highly adaptable to evolving workflows. This is not a repetitive job. It’s a chance to upgrade your skills and make real impact for top brands.
Owning the complete Social Suite — SocialHeat, SocialTrend, and SocialLift — and leveraging EcomHeat from YouNet Group, the leading E- commerce Intelligence Platform, we provide both platforms and actionable services that transform data into intelligence and drive measurable business impact.
With technology at our core and deep expertise in analytics and consulting, YouNet Media empowers over 500 top brands to make smarter decisions, optimize execution, and achieve sustainable growth in the era of Digital Commerce and AI.
YouNet Media, a member of YouNet Group, is the leading Social & E- commerce Intelligence company in Vietnam and Southeast Asia.
Customer Success Leader
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Data Collection & Processing (55%)
Collect, process, and validate data from multiple online and social platforms, ensuring accuracy and reliability for client use.
AI- Driven Data Intelligence (Future Development): In addition to traditional data handling, you will be guided to adopt and experiment with AI- powered methods, including prompt design and AI- assisted classification, with the goal of building more efficient, scalable workflows.
Project Management (15%)
Manage your own portfolio of projects with minimal supervision, while supporting cross- team initiatives to optimize data processes and knowledge sharing.
Client Servicing (20%)
Communicate directly with clients and internal teams to clarify requirements, provide updates, and ensure deliverables are aligned with expectations.
Cost Management (5%)
Support the Data Lead in ensuring that internal project costs align with the client‘s budget and desired timeline.
Other Responsibilities (5%)
Support the higher level in improving workflow efficiency, contribute ideas for innovation, and participate in training or mentoring junior members.
REQUIREMENTS
Education:
Bachelors degree in Business, Marketing or related in Data Analytics
Skill:
Ability to work independently and in a team.
Strong communication and presentation skills.
Proficient understanding of social media platforms and their operations.
Attention to detail and meticulousness.
Skills in data analysis and basic report generation.
Experience:
At least 3 years at the same position is a plus
BENEFITS
Competitive salary, 13th month salary
Performance appraisals and promotion every year
Equipment for work (PC)
Standard health check Company trip, Year end party, Team building
Parking support
Free in- house entertainment facilities: foosball, book tree, coffee and snack
Occasion- based offerings: Birthday, wedding, maternity, …
12 days of annual leave & 5 days of sick leave
HOW TO APPLY
Deadline: 23:59 16/2/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
4 giờ trước
(
09:21, 19/01/2026
)
- Nhà tuyển dụng
đã xem
hồ sơ ứng tuyển
5 giờ trước
(
08:03, 19/01/2026
)
- Le Tr**** Ph**** Na*
đã gửi
CV ứng tuyển
