[HCM] Customer Loyalty Executive

Our company is actively looking for a confident and empathetic individual to join our team as a Customer Loyalty Executive. Your ultimate goal for this job position is to strategize, develop, and manage customer loyalty programs with the aim of enhancing customer satisfaction and retention.

Customize loyalty programs to cater to diverse customer segments and preferences
Design, implement and develop end- to- end loyalty program initiatives, ensuring seamless execution and synergy with the company&039;s business goals.
Collaborate with other teams to ensure alignment and consistency in delivering a superior customer experience.
Analyze customer data and feedback to identify opportunities for enhancing existing loyalty programs or create new offerings.
Lead these loyalty programs in order to drive customer engagement, acquisition, development, and retention
Collect and analyze customer insight: identify trends, issues & customer satisfaction.

Experience with implementing customer loyalty programs.
Ability to summarize, process data to have a quick decision making.
Familiarity with advanced customer analytics and segmentation techniques.
Bachelor degree or equivalent.
Have positive attitude, proactive, hardworking, friendly and adaptable.
Strong verbal and written communication skills.
At least 1 year experience in E- commerce, logistic, customer service, project management.
Good in Microsoft Office, SQL is a plus.

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-11-01 17:45:02