COMPANY INTRODUCTION
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.
TELEMARKETING EXECUTIVE
Mức lương
Thỏa thuận
JOB DESCRIPTION
Adhere to regional standards and agreed procedures and processes
Ensure co- operation with other members of the sales team and throughout thesales force.
Actas main contact for DHL of small trading accounts under Telesales, respondingand satisfying their sales and post- sales requirements
Build and maintain strong vendor- client relationships.
Contact companies and individuals currently not holding an account, confirmcustomer details and identify traffic profiles thereby assessing quantity andquality of future business.
Maximise on all opportunities to secure new business by providing accountfacilities to customers through the lead qualification process.
Manage multi- channel customers by phone or direct mail
Ensure that lead originators are acknowledged and provided with feedback on theoutcome of the lead.
Ensure the data integrity in DHL systems for recording the updated customerhistorical information
Complete activity reports to measure individual/department effectiveness.
Whereappropriate, to successfully open accounts for new DM customers.
Provide customer- oriented service at all times relating to specific salesissues.
Ensure feedback is provided to all lead generators on status of all leadsendorsed
Quantify express revenue potential and validate customer information and needs(segment) through using the globally agreed selection criteria to producequality leads and accounts to ensure DHL achieves its overall sales/revenueobjectives and targets.
Provide customer- oriented service at all times for multi- channel customers
Qualify all internal and external lead sources to pass leads to the appropriatesales resource.
Liaise with other departments to ensure delivery of service commitment to multi- channelcustomers
Coordinate with all sales channels, Customer Service and Marketing Departmentfor lead management
Raise relevant paperwork for the main customer database ensuring customerinformation is available throughout the organisation
Coordinate and manage DM programmes and ensure appropriate follow up.
REQUIREMENTS
2- 3 years of relevant experience in Logistics
Bachelor of Degree
Telephone skills
Database skills
Fluent English (written and spoken)
BENEFITS
Training: both online and offline with Global DHLStandards.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Employee hobby clubs, sports championships.
Working together based on DHL values of “Respect andResults”.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
1 applicant
SALES SUPPORT INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support with customer database and contacting customers,especially E- commerce, for sales opportunities.
Support with Commercial projects in retaining & lookingfor new customers
Support with auditing data quality on DHL systems.
REQUIREMENTS
Havingknowledge and experience in the e- commerce marketplace is an advantage.
Universitybackground: Logistics, Business Administration, English language, InternationalTrade
ExcelData Analysis skill
Confidentin English, both verbal and written communication
BENEFITS
Strongcareer support & lots of opportunities in an international environment
Professionalcoaching & feedback culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Respectand Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
APPLY NOW
20 applicants
RETAIL ASSISTANT INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Support Retail Outlet Officer at counter…
Support shooting & making videos for team, andcommercial events (if any)
Assist in gathering contacts from hotels or studentorganizations and other sources..etc
Collect data to create informative sales presentations
Support the development of footprint for Retail.
Support for data analysis
Assist with Retail store condition arrangement
Support branding audit
REQUIREMENTS
Can- do attitude & commitment
Currently pursuing a Bachelor&039;s in Business or a relatedfield.
Excel and data analysis skill
Friendly, helpful, confident, and engaging personality
Other Tool skills: Excel, PowerPoints, Canvas, Videoshooting & designing
Good English in both writing & speaking
Well organized
Available to work full day/week
BENEFITS
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Professionalcoaching & feedback culture
Strongcareer support & lots of opportunities in an international environment
Respectand Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
APPLY NOW
11 applicants
CUSTOMER SERVICE FUNCTIONAL COORDINATOR (1- year contract)
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist the CS head in the preparation ofnotes/materials for meetings. E.g.: prepare slides for presentation and providebasic analysis into CS- related data and information under the instructions ofthe department head.
Assist the department colleagues to liaise andarrange travel and accommodation needs for participants and contact designatedhotels to make bookings and oversee any other logistics arrangements.
Organize meetings or conferences when heldlocally, acting as secretariat and liaison- in- charge.
Maintain an effective system of personal recordfor all CS staff including leave, training records etc.
Handle all administrative and confidential workfor the Head of Customer Service to facilitate the efficient functioning of theCustomer Service team.
Organize and minute monthly CS Meetings and /orco- ordinate key or large- scale Customer Service or company events includingconferences, visitor lunches and recreation activities.
REQUIREMENTS
Diploma in Business (preferable) or equivalent
2 years of experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment
Fluent English (written and spoken)
Proficient in MS OFFICE (Word, Excel, PowerPoint etc.)
BENEFITS
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
Working together based on DHL values of “Respect andResults”.
Training: both online and offline with Global DHLStandards.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
2 applicants
SERVICE POINT AGENT (HN)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Answerphone and greet visitors in Service Center.
Communicatewith Sales/Service to resolve customer problems.
Assistwith operational procedures including sorting, loading/unloading activities,shipment processing and documentation, manifesting, bagging, sending shipmentstatus information, and accepting/securing over- the- counter payments.
Researchshipment tracking requests and provide feedback; attempt to resolve misplaced shipments.
Mayprocess or prepare import/export documentation and assist in the customsclearance process in some markets.
Dispatchpick- up and delivery information in a timely and efficient manner; arrangedaily pick- up schedules.
REQUIREMENTS
Bachelor of Degree
1- 2 years of relevant experience
Telephone and communication skills
Fluent English (written and spoken)
BENEFITS
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Working together based on DHL values of “Respect andResults”.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Training: both online and offline with Global DHLStandards.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
APPLY NOW
2 applicants
CUSTOMER SERVICE ADVISOR
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Liaise with Operations and other departments to quickly andefficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions toimprove DHL’s procedures, technology, and service to enhance customers’experience with DHL.
Adhere to global CS procedures while maintaining discretionto exercise flexibility to customers’ needs within reasonable limits inconsultation with CS supervisors and managers.
Offer alternatives to customers and seize upselling andcross- selling opportunities of value- added services (e.g., Sales Leads,shipment insurance) during interaction with the customer.
Enhance service experience in DHL by exercisingprofessionalism and empathy when dealing with each customer’s varying needs anddemands.
Assist the supervisors (if applicable) in carrying outrelevant CS orientation/training programs for new or existing CS staff.
Accept and register bookings for DHL services.
Respond to customers consistently and confidently byproviding accurate information in all areas, such as customs requirements,transit time, and prices.
REQUIREMENTS
2 years of experience in a Customer Contact Centre orTelesales environment in a service industry (preferable)
Fluent in English
Diploma in Business (preferable) or equivalent
BENEFITS
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Training: both online and offline with Global DPDHL Standards.
Working together based on DPDHL values of “Respect and Results”
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
APPLY NOW
4 applicants
CLASSIFICATION AGENT
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist in themaintenance of the duties and tax disbursement records and the reconciliationof these disbursements to the recorded duty and tax statements
Assist in theco- ordination activities between the clearance department and DHLfinance/accounts department on matters related to the customs clearance relateddisbursements
Customs Classification:
Determine and classifythe shipment commodities in accordance to the national tariff classificationstables available, and determining the corresponding duty and tax rates, takinginto consideration:
Determine the shipmentvalue in accordance to the local valuation guidelines provided by the localauthorities
Concessions orExemptions applicable to the shipment commodity or importer/exporter; and
Country of origin forpreferential treatment;
Applicable customerinstructions recorded in the Customer Instruction Database Records.
Compute a preliminary assessment on the duty
countervailing or anti- dumping taxes), and fees or charges payable to DHL
and taxes payable to the external agencies (including any additional taxes e.g.
REQUIREMENTS
Software skills (Word, Excel, PowerPoint, etc.)
1 year of relevant experience in Logistics
Communicationskills (English), spoken and
Bachelor of Degree
BENEFITS
Working together based on DHL values of “Respect andResults”.
Multifarious benefit programs.
Multifarious engagement activities under “Best DayEveryday” – our Health & Well- being program.
Coaching & Feedback culture allows you to advancefurther in short- term and long- term development goals.
Strong career support & lots of opportunities inan international environment.
Employee hobby clubs, sports championships.
Training: both online and offline with Global DHLStandards.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 6/12/2024
APPLY NOW
1 applicant
SALES TRAINING INTERN
Mức lương
Thỏa thuận
JOB DESCRIPTION
Assist in set- up, logistics, and maintenance ofclasses offered by the Sales Training team.
Support shooting & making videos for “PracticeSell Like Never Before”, Commercial events.
Support “New Sales Academy” & “Discovery Event”rollout: Training material preparation, training admin.
Monitor attendance and onboarding process ofCommercial members
REQUIREMENTS
Can- doattitude & commitment to excel
Availableto work at least 3 days/week
Goodat tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
Currentlypursuing a Bachelor&039;s in Business Administration, International Business, or arelated field.
TeamPlayer
GoodEnglish in both writing & speaking
BENEFITS
Multifariousengagement activities under “Best Day Everyday” – our Health & Well- beingprogram
Strongcareer support & lots of opportunities in an international environment.
Professionalcoaching & feedback culture
Respectand Results Culture
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 6/12/2024
APPLY NOW
6 applicants
HR ASSISTANT
Mức lương
Thỏa thuận
JOB DESCRIPTION
SupportBest Day Everyday and DEIB Programs:
Assist in planning, organizing, and executingemployee engagement activities and events.
Create and monitor programs to enhance the DEIBculture within the organization.
Assist in organizing DEIB- related events,workshops, and awareness campaigns.
Help develop and distribute internalcommunication materials related to engagement initiatives.
Health& Wellbeing Programs:
Assistin coordinating and distributing rewards and recognition for active Hobby clubparticipants.
Promotewellness activities and resources through internal communication channels.
Monitorthe effectiveness of health and wellbeing initiatives and provide feedback forimprovement.
Assistin developing and implementing health and wellbeing programs for employees.
ContentCreation:
Developengaging & bilingual content for internal newsletters, intranet, and othercommunication channels.
Createvisually appealing presentations, posters, and other materials to promoteengagement activities.
Recruitment:
Managethe operational and distribution of Talent Acquisition surveys, including thosefor candidates and newcomers.
RepresentsDHL as a key contact point for candidates during their application process
Coordinateand support all aspects of internal and external recruitment from approvals,advertising & sourcing to ensure that suitably qualified staff areavailable to meet business demands.
Overallsupport for the implementation and maintenance of the HRIS related torecruitment and onboarding for newcomers.
Coordinatewith the HRBPs to ensure that the newcomers&039; Pre- boarding and Onboardingjourneys are carried out appropriately and effectively.
Managethe standard documents process for the newcomers.
Ensurethe Recruitment SOP is followed strictly, including background checks andapprovals policy.
Regularlyperform internal data quality checks of the recruitment and onboarding systems
Assist withother HR- related tasks and projects as assigned.
REQUIREMENTS
At least 6 moths of relevant experience
Fluentin English (verbal and communication)
Experienceworking with committees, clubs, youth unions, CSR initiatives, or NGOs ishighly desirable, as it showcases leadership and organizational skills.
Goodattitude, hard- working, willing to learn.
Graphicdesign tools (e.g., Canva, Adobe Creative Suite) are a plus.
Proficiencyin Microsoft Office (Word, Excel, PowerPoint).
Bachelor of Degree
BENEFITS
Strongcareer support & lots of opportunities in an international environment
Professionalcoaching & feedback culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Respectand Results Culture
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 6/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
6 applicants
CLEARANCE CONTACT CENTER AGENT
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Liaisewith the Customer Service Department and other departments to resolve customerissues and queries quickly and efficiently.
Highlightareas for improvement with suggested solutions to improve DHL’s procedures,technology and service to enhance customer’s experience with DHL positively
Respondconsistently and confidently to customers by providing accurate informationsuch as shipment status, customs requirements, import consultation…
Enhanceservice experience in DHL by exercising professionalism and empathy whendealing with each customer’s varying needs and demands
Adhereto existing Customs Clearance procedures as outlined in the department manualswhile maintaining discretion to exercise flexibility to customers’ needs withinreasonable limits in consultation with Clearance supervisors and managers
REQUIREMENTS
FluentEnglish (written and spoken)
Communicationskills
Problem- solvingskills
2years of experience in a Customer Contact Centre or in a logistics industry(preferable)
Bachelor of Degree
Teamwork skills
BENEFITS
Coaching & Feedback culture allows you toadvance further in short- term and long- term development goals.
Multifarious benefit programs.
Multifarious engagement activities under “BestDay Everyday” – our Health & Well- being program.
Employee hobby clubs, sports championships.
Strong career support & lots ofopportunities in an international environment.
Working together based on DHL values of“Respect and Results”.
Training: both online and offline with GlobalDHL Standards.
HOW TO APPLY
Deadline: 23:59 6/12/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
