HCM - Operation Manager (Lush)

Shop Development Visits and Calls
● Conducting a two- day development visit so that each manager receives one per year.
● Using the development visit guidelines to support the delivery of tailor- made learning, coaching and feedback to managers based on key areas of potential.
● Completing relevant paperwork and following up on actions set in a timely manner.
● Measuring the Customer Experience and Communication skills demonstrated by the manager and team.
Probation Reviews
● Completing review form paperwork and following up on actions set at a review in a timely manner.
● Conducting a one- day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.
Training Shops and New Manager Training
● Communicating and coordinating new manager training plans with training shop managers.
● Reviewing and developing training shop managers.
● Monitoring the performance of the training shops.
● Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up- to- date, relevant and effective.
Candy Shop Feedback / Duo visits
● Communicating Mystery Shopper Reports to shop Management teams.
● Review opportunities and set goals and targets with manager.
● Visiting 1 star shops to offer support within two weeks of receiving the Mystery Shopper Report.
● Observing Customer experience and offering feedback and coaching.
New Shop Openings / Relocations
● Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.
Trainee Manager Development
● Supporting managers to develop their trainees with Online tools and a trainee checklist pack.
Performance Management
● Implementing and supporting managers through performance improvement plans when related to FOP’s.
Online Learning
● Work as a collaborative with the Online Learning team on new ideas and projects to create effective and inspirational learning for managers.
● Identify learning needs through contact with Managers and opportunities highlighted in Mystery Shopper Report.
Shop Cover/Holiday Log
● Keep up to date record of manager’s holiday.
● Support managers with shop cover.
Other Work
● To attend meetings as and when required.
● Collaboration and communication with Retail Operations and People Support.
● Any other tasks as required, depending on the needs of the team and business.

● Comprehensive financial understanding and business analytics.
● Expertise in Coaching and Feedback.
● Exceptional team player with proven ability to lead through influence and support.
● Effective Communication skills and presentation skills.
● Exceptional Training and Development Skills.
● Thorough knowledge of the Brand and its current Global direction.
● Excellent Customer Service Skills and a passion for our customers.
● A proven success story in Retail Management, preferably experience in managing multiple stores or Country Retail Management.
● 3 years Management experience in a Retail business including experience in a Support role.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-03 14:30:03