COMPANY INTRODUCTION
Crossian is a high- growth technology- driven e- commerce business. Behind our success are our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct- to- consumer brands and increase customer LTV.
https://www.facebook.com/Crossian- Technology- 116725976856734
Why choose Crossian?
Premium healthcare insurance.
High- end working environment (central location, modern equipment, lunch/ drink/ snack).
Clear career roadmap, chance to be promoted and rotate.
Fair, transperant and open working environment/ culture
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Customer Support Collaborator- Call Team Part- time
Mức lương
Thỏa thuận
JOB DESCRIPTION
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Identify and escalate issues to higher- level management when necessary
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
REQUIREMENTS
1 year of experience in customer service support; preference is given to candidates from customer- facing sectors or with experience in a start- up environment
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to present yourself and the company in a professional manner
Working hours requirements
Can work remotely on the weekends and public holidays
Ability to handle stressful situations and establish rapport with the client
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Can work under high- pressure
Minimum 5 shifts per week (night shift, specific time to be discussed)
Minimum 4 hours per shift
Minimum 2 shifts on weekends
80% of total shifts on- site
Part- time staffs may register to work additional hours and shifts if available
BENEFITS
Competitive hourly rate (Email: 65K VND- Call: 85K VND per hour)
Adequate training provided to help you become a professional Customer Support Agent
Adequate equipment provided
A Pantry and a Crossian Cafe stocked with goodies, ready to serve
Opportunity to earn monthly KPI bonuses of an additional 10% per hour
Fair, transparent, and open working culture
Work- from- home/Remote option
HOW TO APPLY
Deadline: 23:59 10/7/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
20 applicants
