IT Helpdesk

Handle asset management, maintain inventory, and liaise with vendors.
Implement activities and train employees on information security.
Perform security updates and build firewalls and other security features, and assess security practices and procedure
Monitor networks, databases, and computer systems and create a risk management plan for IT systems.
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
Maintain and monitor office network infrastructure, IT security and antivirus tools.
Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
Provide day- to- day technical support to end users and ensure the smooth running of computers, network devices and printers.

Yêu cầu công việc

Must have

Knowledge of computer hardware, software, and OS (Windows, Linux and Mac)
Hands- on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.
Professional Qualification- Microsoft Certified/CCNA is a plus.
Experience implementing ISO27001 or have information security certificates is a plus.
Competent at documenting standard operating procedures and knowledge articles
Minimum 1- 2 years of relevant experience operating in a similar role.
Enthusiastic and willing to learn in a fluid and fast- paced environment
Ability to cover after- office hours and weekend support if there are any infrastructure issues or activities.
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

Nice to have

Good interpersonal and communication skills to interact effectively at all levels.
Passionate in IT technology and wants to make a difference with technology solutions.
Strong analytical and troubleshooting skills

Panasonic R&D Center Vietnam was established in April 2007, is a company specializing in R&D of Panasonic Group in Vietnam with the aim of enhancing R&D activities in the field of digital home appliances, automation, mobility in Vietnam, providing R&D services for software solutions in today&039;s hottest fields such as AI, Cloud, IoT in a chain of R&D centers of worldwide corporations
Career Path Development
• Long- term multi- career roadmap;
• Learning & development (Language Training, Technical Training, Soft- skill Training, On- job Training, etc.)
• Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)
Work- life Balance
• Additional special holiday
• Flexible working time that supports work- life balance (Core time: 9:00- 16:00; 5 days from Monday- Friday/ week)
Compensation package
• Competitive bonus package depend on abilities, performance and competencies
• Diversified allowance scheme
• Attractive salary
Wellness
• Well- designed Annual Health Check- up program;
• Well- protected with 24/7 personal accident and medical care insurance;
Activities
• Team- building activities; Birthday Party; Year- end party; Sport Day/ Family Day
• Summer Vacation (Trip to famous tourist spots domestic/ overseas,…)

Cập nhật gần nhất lúc: 2024-04-03 11:56:21