IT Helpdesk (L2)

ABOUT THE JOB:

Liaise with IT Infra & Operations team and Business Unit IT personnel on escalations and service delivery.
Provide technical assistance, guidance to internal staff, work with experts and vendors to provide best solution to business needs.
Adhering to client operational procedures.
Consult with and make recommendations to Business Unit on selection of hardware and software products to address business requirements while maintaining published IT standards.
Configure, install, monitor, and maintain branch offices: LAN/ WAN network infrastructure, end user computing hardware/ software, IT asset inventory management.

Major accountabilities:

IT Operations: Handles installation, repair, and maintenance of equipment and software, responds to user inquiries, provides hands- on support, logs and tracks problems, performs facility- based changes, maintains documentation, trains users, performs preventative maintenance, collaborates with IT personnel, and participates in meetings and continuing education.
Incident Resolution and Management: Diagnoses and provides corrective actions for Major Incident Management (MIM) service restoration activities.
Network Engineering: Designs and implements office network setups, evaluates and selects hardware/software solutions, monitors network performance, performs routine maintenance and upgrades, diagnoses and addresses network faults, creates and updates documentation, and collaborates with other IT professionals.
Business Engagement: Provides design specifications, integration plans, and costing models for business/project requirements, and manages relationships with business units and technical teams.
Vendor Relationship Management: Manages relationships with technology suppliers and manufacturers, serves as the primary engineering interface to vendors, and reviews and qualifies supplier/manufacturer technology and service roadmaps.

ABOUT YOU:

Good English communicates verbally and in writing.
Bachelor’s degree in computer science, information technology, or a closely related discipline is required.
Certification in Cisco and Microsoft product is preferred.
Demonstrates ability to multi- task; Possesses strong analytical skills & problem- solving skills.
Solid knowledge of network protocols, hardware (routers, switches, and firewalls) & monitoring software.
Excellent communication skills are required for efficient collaboration and user assistance.
3+ years of experience in the required field.

Benefits

Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
13th- month salary
Project reviews and yearly performance appraisals
International team with flexible working time + hybrid working
14+ annual leaves per year
Premium healthcare insurance, starting from your probation period
Mobility: Opportunities to be on- site abroad in our offices in over 60+ countries
Tailor- made career path
Technical workshops and training courses
Annual company trips

Cập nhật gần nhất lúc: 2024-09-18 15:40:03