IT Helpdesk

Responsibilities:

Procurement and Payment Processing: Manage procurement activities, including payment documentation, preparation of purchasing orders (POs), and renewal of IT services as needed.
Hardware and Camera Systems: Skilled in handling hardware devices, including brands such as HP, Aruba, Meraki, and Hikvision, with the ability to manage surveillance camera systems.
IT Procurement Consultation: Provide guidance and proposals on purchasing IT equipment to meet the company’s technical needs.
Documentation: Create, edit, and update user guides and IT documentation to support internal processes.
Proxmox and Power Apps: Hands- on experience with Proxmox;.
IT Equipment Management: Oversee provisioning, management, and reclamation of IT equipment for employees to ensure smooth operation.
IT Budgeting: Assist in budgeting for IT equipment and services, ensuring alignment with company goals.
Microsoft Office 365 Administration: Manage Microsoft Office 365 environment, including troubleshooting issues with SharePoint, Microsoft Teams, Microsoft Office, and other related services.
Vendor Management: Coordinate with external vendors for device repairs, regular maintenance, and other IT- related services.
User Support: Offer direct support to employees for hardware, software, and meeting room technology issues, troubleshooting as needed.

Qualifications:

Ability to work in a high- pressure environment and prioritize multiple demands efficiently.
Experience with IT procurement and budget management.
Familiarity with device management and vendor coordination.
Experience developing applications on Microsoft Power Apps is advantageous.
Demonstrated ability to work effectively under pressure and manage multiple tasks concurrently.
Strong communication and documentation skills.
Proven experience in IT helpdesk or related technical support roles.
Proficiency in Microsoft Office 365 Administration and general hardware troubleshooting.

Cập nhật gần nhất lúc: 2024-11-03 22:05:05