Administration
Ensures the availability of any stationery or consumables required by any I.S. systems.
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
Conducts regular Departmental Communication Meetings.
Ensures that all licenses are complete and up- to- date.
Keeps software in the Property Management System up to the current release
Advises the management of the Hotel on additional facilities that could be provided by either existing or further I.S. systems and technological advances.
Customer Service
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.
Ensures all employees provide a courteous and professional service at all times.
Financial
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the Hotel and needs of employees.
Maximizes employee productivity through the use of multi- skilling, multi- tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Operational
Coordinates the investigation and timely handling of any software fault reports or enhancement requests.
Coordinates timely repair and return to service any faulty systems or items of equipment.
Establishes and implements procedures to ensure backup of data in any I.S. system.
Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the Hotel.
Ensures that preventive maintenance required by any I.S. equipment in the Hotel is carried out appropriately.
Provides technical assistance, advices to Hotel management so as to minimise overhead expenses and maximise productivity in all areas.
Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
Provides technical assistance to internal and external audit staff.
Assist authorised users in relation to operation of the Hotel’s I.S. system hardware, various modules and supporting personal computers.
Coordinates the timely handling of any software fault reports or enhancement requests.
Rebuilds data corrupted by either hardware or software faults.
Sets up emergency procedures to continue the operation of the Hotel in the event of system failure.
People Management
Nurtures and develops employees whilst ensuring standards of operation and safety are maintained.
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Oversees the recruitment and selection of all IS employees. Ensures that Hotel guidelines are adhered when recruiting and use a competency- based approach to selecting employees.
Delegates as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks.
Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Ensures that employees follow all Hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Conducts Performance Appraisals as assigned, providing honest and appropriate feedback.
Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
Embraces the Training initiatives and philosophies of the company and works closely with the Training Manager and Operational Management to improve employee’s skills and knowledge.
Oversees the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the Hotel and department’s grooming standards.
Effectively communicates guiding principles and core values to all employees.
Ensures that employees have a complete understanding of the Hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy.
Monitors employee morale and provides honest performance feedback and development opportunities.
Through hands on management, closely supervises all IT applications and users in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws.
Conducts regular check in conversations and annual Performance Development Discussions with employees and to support them in their professional development goals
