IT Service Desk (HCM)

Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
Perform other IT- related tasks as required by management.
Prepare regular reports or as requested by management.
Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi- Fi) via email and phone.
Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
Monitor the Key Performance Indicators (KPIs) of various units.

English proficiency: IELTS 5.0 or higher, fluent communication in English or HSK3 or higher in Chinese is an advantage.
Graduated from a university majoring in Information Technology or Telecommunications.
Good communication and problem- solving skills, hardworking, eager to learn, and able to handle work pressure.
Certifications in System: MCSA/MCSE, or certifications in Network/VoIP: CCNA/CCNP.
Ability to analyze and identify changes, and propose system improvements to serve work requirements.
Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.
Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.

Competitive income based on competence and experience, including base salary and job- related allowances.
Annual income equals 18 – 22 million VND per month (including the 13th- month salary and other bonuses according to company regulations).
Participation in advanced professional and vocational training courses.
Social insurance according to Labor Law, FPT Care Insurance is 100% free for FPT employees.
Regular health check- ups.
Annual travel and vacation.
50% discount on FPT internet and television services.

Cập nhật gần nhất lúc: 2024-07-02 11:00:02