IT Support (L1)

Working in an international context, you will be our first level of support. Your usual tasks will be as follows :

rigorous monitoring of ITSM tools
execution of daily controls by following procedures
relay with the next team (international context)
activity reporting
be an actor of the support efficiency : carefully follow- up the unresolved or unassigned tickets, respect the SLAs, escalate when necessary
contribution to the continuous improvement
execution of various L1 tasks by following procedures
answering phone calls
tickets analysis, performing actions when the incident / request belongs to the L1&039;s technical scope

You will have the chance to work with many tools widespread on the market such as Microsoft 365, Service- Now, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, ...
The job is open to both males and females.
This position is perfect for joining the Teamwork group, familiarizing yourself with the different technical teams and finding your own career path within our workforce.

Experience in user support (Help Desk) or customer support is a big plus
Dynamic, fast learner, reliable and proactive
Bachelor&039;s or equivalent level in Computer Science
English (TOEIC 650 or higher)

Optional : French speaking

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-03 12:30:03