IT Support

Mô tả công việc

Job Description

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an
IT Support
, you will be responsible for
first level supporting on hardware, software, network and other management tasks
. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do:
WHAT YOU’LL BE DOING

Hardware and Software Operational Support
Setup computer and peripherals for users.
Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers…
Install Window OS and other Software base on IT policy.
Analyze and support or cooperate with vendors to resolve problems.
Help Desk Service
An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia.
Training user knowledge related to IT scope.
Cover any occasional issues out- of- hours alongside a third party support provider.
Receive and respond ticket on Service – Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app…)
Cooperate with IT Global Teams
Propose appropriate IT solutions to Global Teams.
Cooperate with IT Global Teams for global or local projects.
Submit, assist or forward tickets to relevant teams.
Management Tasks
Work with vendor for purchasing, contract, setup and maintenance IT items
Plan IT budget.
Manage IT Asset.
Responsibility of monitoring about network, systems and other hardware operation.

Yêu cầu công việc

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

Any Certification on Microsoft and programming skills would be welcome- Any knowledge of Citrix or Cisco would be desirable.
English skills – ability to understand English in reading, writing and talking.
Have experience about customer service and communication skills
Desktop and Laptop support skills (hardware and software)- Hardware and Printer peripherals support skills
At least 1- year experience of IT Support or vocational training on Windows Operating Systems.
Basic TCP/IP Network and Microsoft Servers troubleshooting

Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid- Autumn, Newborn babies, International Children‘s Day…)
Premium health care program for employees + one of your beloved ones, Annual medical check- up
Compliance fully to Vietnam Labor code
Company trip and Year- End party every year
14 vacation days, Christmas Day per year
Provide training to develop our employee‘s knowledge and skills (Internal training: Udemy, Pluralsight, and another online training course, TechTalk sharing within Software Development Division; External training: Management, English, Soft Skills, ….)
Social, sports and several team building activities
Modern working conditions and entertainment facilities at the office
Chance to collaborate and work with global stakeholders
13th- month salary, Performance bonus, Salary review annually
Opportunity to be on- site in the USA
Young, friendly and international working environment
Attractive salary with 100% salary during probation
Snacks, tea and coffee all the time

Cập nhật gần nhất lúc: 2024-06-22 09:00:03