IT Support Specialist

The IT Support Specialist is primarily responsible for processing HelpDesk tickets from Absolute staff globally, as well as deployments and project related tasks. This position is located in Vietnam and will report to the designated Systems Administrator.

Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute’s HelpDesk ticket tracking system.
Accountabilities Will Include:

Assist in the monitoring of systems to ensure uptime and performance
Assist with keeping IT hardware and software inventories organized and up to date
Assist with the ordering and receiving or Hardware and Software
Provide exceptional customer service to employees requiring IT support
Assist with the deployment of new end user devices like laptops and smartphones
Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
Install/Upgrade/Replace workstations and peripherals
Administer software deployment technologies such as imaging or distribution tools
Assist with the responsible recycling of electronic equipment
Assist with IT documentation like installation processes
Work on project related tasks as assigned
Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification

Yêu cầu công việc

What You&039;ll Need

Formal IT training with certifications like MCSE or A+ required
Solid understanding of TCP/IP and Windows Operating Systems
Great verbal and written communication skills
Strong MS Office skills in particular Outlook, Excel and Word
Experience working in a helpdesk environment using a ticketing system
Hard working with a positive “can do attitude” and “no job is too small”
2 or more years’ experience working in an IT support role
Strong Windows deployment, administration and troubleshooting skills
Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
Strong organizational skills and excellent customer service skills
Experience with imaging and deployment solutions
Works well in team or alone
Mobile Device Management experience (mainly Apple and Android devices) is an asset

Travel opportunities (business trip to Canada)
Flexible working time and Hybrid working model
Unlimited annual leave days
13th month salary & corporate bonus every 6 months
International and professional working environment
Premium Insurance for you and your family
Absolute is the world’s only firmware- embedded endpoint visibility and control platform with 21,000+ global customers. 600+ million endpoints. Factory- embedded by 28 top device manufacturers
Being in a collaborative, innovative and supportive place to make your mark on the world of security
Internal Recruitment Program to Vancouver
Various Training Program and Interesting Team Building Activities

To learn more about what it’s like to work at Absolute, you can check our Facebook page at or visit our YouTube channel.

Cập nhật gần nhất lúc: 2024-04-03 12:06:42