OVERVIEW
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem- solving skills, and a passion for assisting customers with their technical issues. As a Tech Support Specialist, you will play a critical role in providing effective technical support and maintaining customer satisfaction. You will be responsible for troubleshooting, diagnosing, and resolving various hardware and software- related problems.
ROLE AND RESPONSIBILITIES
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Monitor all activities by using our system.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Guide customers through step- by- step solutions, ensuring their understanding and satisfaction.
QUALIFICATIONS
Proven experience as a Tech Support Specialist or similar role.
Strong customer service orientation and the ability to communicate technical concepts to non- technical individuals effectively.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Familiarity with common troubleshooting tools and remote support software.
Strong verbal and written skills in English.
Ability to work independently and collaboratively as part of a team.
Excellent problem- solving and analytical skills with the ability to prioritize and manage multiple tasks.
University/College degree in information technology, computer science or any related fields.
WORKING TIME
Monday – Friday: From 13:00- 22:00
