Junior Customer Support Officer (Night Shift) Fulltime - Hà Nội

Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher- level management when necessary
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Meet or exceed key performance indicators for call resolution rate, customer satisfaction

Cập nhật gần nhất lúc: 2024-06-27 22:20:03