Junior/ Senior IT Support

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an IT Support, you will be responsible for first level supporting on hardware, software, network and other management tasks. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do:
WHAT YOU’LL BE DOING

Hardware and Software Operational Support
Install Window OS and other Software base on IT policy.
Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers…
Analyze and support or cooperate with vendors to resolve problems.
Setup computer and peripherals for users.
Help Desk Service
Receive and respond ticket on Service – Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app…)
Cover any occasional issues out- of- hours alongside a third party support provider.
An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia.
Training user knowledge related to IT scope.
Cooperate with IT Global Teams
Submit, assist or forward tickets to relevant teams.
Propose appropriate IT solutions to Global Teams.
Cooperate with IT Global Teams for global or local projects.
Management Tasks
Plan IT budget.
Manage IT Asset.
Work with vendor for purchasing, contract, setup and maintenance IT items
Responsibility of monitoring about network, systems and other hardware operation.

DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

Desktop and Laptop support skills (hardware and software)- Hardware and Printer peripherals support skills
English skills – ability to understand English in reading, writing and talking.
Any Certification on Microsoft and programing skills would be welcome- Any knowledge of Citrix or Cisco would be desirable.
Basic TCP/IP Network and Microsoft Servers troubleshooting
Have experience about customer service and communication skills
At least 2- year experience of IT Support or vocational training on Windows Operating Systems.

HERE IS WHAT WE OFFER

Modern working conditions and entertainment facilities at office with tea and coffee all the time
Salary review annually
13th- month salary, appealing performance bonus
Attractive salary with 100% SHUI applied salary during probation
Young, friendly, quality and result oriented working environment under team- work spirit
Benefits for special holidays (Birthday, Marriage Women’s Day, Tet Holidays, Mid- Autumn, New born babies, International Children ‘s Day...)
Chance to collaborate and work with our global stakeholders
We provide employee training & development to enhance skills set and competencies. External training: Leadership, English, Soft Skills,....
Annual medical check- up
14 vacation days and Christmas Day (25/12) per year
Premium health care program for employees + one of your beloved ones
Compliance fully to Vietnam Labor Code
Social Activities, Sports Clubs and Team- building events such as Company trip, Year- End party,... are carried out on a regular basis

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-04-03 11:07:34