Nhân viên dịch vụ Khách hàng- Guest Service Agent

Promotes hotel facilities whenever possible
Attends all the guest needs, queries and requests promptly and channel feedback to the relevant HODs for appropriate actions. All such queries and complaints must be given immediately attention
Daily checks through regular guest and VIPs list and arrival report, to check rooms of expected arrival guest and ensures that amenities are prepared and ordered
Perform other related tasks assigned by Head deparment
Check –in and check out guests
Enhances personal recognition and prompt attention to guests from their arrival through their departure
Updates guest history files on a regular basis
Ensure that all guests receive a warm and courteous welcome upon check- in
Responsibility for airport pick- up and transfer as flight scheduled

Prefer candidates have at least 1 year experience in 4- 5 star hotel.
BA or Diploma degree major in Hospitality
Good reading, writing and oral proficiency in English language
Excellent interpersonal skills

Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.
Mức lương hấp dẫn, theo năng lực + thưởng phí phục vụ. Competitive salary, depend on the service charge bonus.
Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.
Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.
Phúc lợi:
Benefit:
- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi. Duty meal, parking lot, uniform and laundry service are provided.
- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến. Professional working environment, opportunity to develop in career path.
- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, ...) theo chính sách công ty. Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.
- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm. Employee recognition program for month, quarter & year awards.
- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh. Bonus in the Public holidays and New Year based on company policy from time to time.

Cập nhật gần nhất lúc: 2024-03-09 20:20:39