Nhân viên Lễ Tân (Nam) khu căn hộ

Be knowledgeable about daily hotel operations, room information, and other services.
Give guest complete and immediate attention to any complaint and request.
Perform guest registration, room assignment and accommodate special requests of all guests.
Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.
Report to the shift leader or Chief Receptionist of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Reception.
Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
Seek opportunities to up- sell to achieve individual target and team target.
Perform other tasks assigned by Chief Receptionist and Upper Management.
Perform check- in and check- out for guests in accordance with hotel standards.
Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
Strictly follow all cash handling and banking procedures.
Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
Check in guests accordingly to procedure. Registration form is to be filled out. All check- in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check- in is to be handled promptly and check- out must not short but efficient.
Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.

QUALIFICATIONS AND REQUIREMENTS
Diploma in Hotel Management or related discipline, Bachelor’s degree preferred.
Good command of English and Vietnamese
Open- mindedness.
Extensive knowledge of Opera system and POS software and Computer skills
One or two years’ experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.

- Uniform, Laundry service is provided by Hotel
- Other benefits according to Company&039;s policy.
- Team building activities.
- 2 months of probation with full salary & service charge.
- Accident insurance 24/24
- Annual Summer Outing/Health checkup
- International working environment and friendly teammates.
- Delicious and nutritious meal at Hotel&039;s Staff Cafeteria

Cập nhật gần nhất lúc: 2024-05-21 18:20:06