Office Customer Service - Senior Staff

Handle Customer Service activities

Handle Customer complaints and request to resolve. Follow up to handle issues completely
Instruct Tenants all necessary Procedure from Fit Out Beginning until Moving in
Issue apologize Letter, carry out compensation procedures, insurance claims for any incidents (if necessary)

Office Tenant Event

Prepare gift to welcome new tenant or on holiday
Make a plan and organize office Tenant Events

Control Office Expenses and Purchasing jobs

Prepare enough necessary Documents to get Approval and accept Payment for Office and shared Office Expenses.
Make Plan and Control Budget for Office and WF
Process vendor selection

Parking Registration

Explain clearly parking registration procedure for customer
Collect daily request of office tenants to summarize the file sending to LCH team to update on the parking system.
Coordinate with LCH team to issue Parking Card

Office Parking Revenue

Posting Parking card and monthly Parking Fee on SAP
Cooperate with Finance Team to follow up overdue Debt
Make the Office Parking Revenue Report.

Processing Construction Renovation Project and Build to suit office

Make a plan for renovation projects and request Budget.
Process Payment, conduct construction acceptance, warranty requests, and repair arising issues
Work with technical teams to prepare specifications for construction project.
Handle problems caused by construction affecting customers
Follow up to construction schedule to ensure construction progress and payment plan.

Bachelor’s degree in Business Administration, Operations Management, or a related field
At least 2 years of experience in customer service and operations support
Microsoft Office skill: word, excel, power point (advance level)
English (Reading, Writing: advance level up, Speaking and Listening: intermediate level up, or above IELTS 6.0)

Competitive salary with comprehensive benefits: regular health check- ups, team- building activities, paid leave, holiday gifts, etc
Support for parking, lunch, tea, and coffee
Full insurance coverage: social insurance, 24- hour insurance, health insurance

Cập nhật gần nhất lúc: 2024-07-27 15:35:03