COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
TERRA Coffee – A sip of Happiness – là thương hiệu hoạt động trong lĩnh vực ẩm thực,giới thiệu một định nghĩa mới về cách thưởng thức cafe và cuộc sống.
Hãy là thành viên trong đội ngũ TERRA chúng tôi.
TERRA Coffee kết hợp sự nguyên bản của cafe và trà truyền thống với những tinh hoa công nghệ, nhẹ nhàng gửi gắm trong không gian đương đại để mang cho khách hàng những trải nghiệm về những khoảnh khắc hạnh phúc.
Full Time Remote- Marketing & Reservation Executive
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Marketing Responsibilities
Generate new content ideas, campaigns, activations, and marketing concepts
Possess basic design knowledge to assist in the creation of marketing collaterals
Create marketing materials such as direct mailers, brochures, and digital marketing collaterals
Develop copywriting for online communication channels, including website, social media, and eDMs, aligned with short- term and long- term KPIs
Design, build, and maintain the company’s online presence
Handle day- to- day operational marketing requests
Write, edit, and proofread creative content
Propose and pitch innovative ideas for online media campaigns
Reservations Responsibilities
Customer Service: Provide personalized service, make suitable recommendations, and handle special requests to enhance customer satisfaction
Upselling & Cross- selling: Identify opportunities to upsell premium packages and cross- sell additional services to maximize revenue
Issue Resolution: Handle booking amendments, cancellations, and customer complaints in a professional and empathetic manner
Inquiry Management: Serve as the first point of contact for customer inquiries via phone, email, and live chat, ensuring prompt and professional responses
Booking Processing: Accurately manage reservations, bookings, and orders through the reservation system
Administration: Manage booking calendars, send confirmations and pre- arrival information, and process payments securely
REQUIREMENTS
Requirements
Positive attitude and able to work independently as well as in a team
Good communication and interpersonal skills Customer- oriented with strong problem- solving abilities
Basic knowledge of design tools such as Canva, Adobe Illustrator, Photoshop, or similar software
Diploma or Bachelor’s Degree in Marketing, Communications, Business Administration, Hospitality, or related field Minimum 1–2 years of relevant experience in marketing, reservations, or hospitality industry (fresh graduates with a strong portfolio can be considered)
Organized, detail- oriented, and able to multitask in a fast- paced environment
Strong copywriting and content creation skills in English Familiar with social media platforms, eDM marketing, and basic digital marketing concepts
BENEFITS
Company provide laptop
Location: work from home ( HCMC based prefer for on- site meeting once per week)
Salary: Negotiable based on experience and qualifications
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 24/3/2026
APPLY NOW
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