Operation & Customer Service

Immediately keep related parties informed if there is any change of operation process.
Ensure outstanding matters / problems to be reported and strictly followed up until cleared.
Handle other tasks, assigned by Direct Report.
Communicate with customers, carriers, overseas network & related parties to ensure all shipments are expedited timely & properly in compliance with customer’s requirements handling instructions, provided SOP.
Ensure all files are recorded as per standard requirements of Master Filing Record.
Understand KPI target, policies and regulations of all company & departments as well as ensure to be complying and strictly follow up.
Timely follow up and properly complete all daily operations, in line with work instructions such as Booking arrangement, Documentation issuance, Billing, Data updated into system.

· Ability to work independent and teamwork
· Ability to work under high pressure and multitask required.
· Have experiences to operate sea freight / trucking business
· At least 2- 3 years working experiences in Forwarding companies
· Major in Transpacific Trade Lane.
· Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
· Know how to handle situations flexibly and soft in the process of communication and working with customers.
· Be good at reading & written in English, Chinese is an advantage

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-08 19:00:33