GOAL
The primary objective of the role is:
Deliver WOW experience
- Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty.
Build up the team
- Build up the team who has strong passion/commitment for 4P’s quality excellence.
- Inspiring the team member with a Vision/Mission statement. Be the role model to perform
- Focus on the partner’s development and generate a sufficient training plan. A good leader makes people.
THE DELIVERABLES
Quality Excellence
Pursue 4P’s service standard/manuals. Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation.
Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.
Strict management for food safety hygiene control.
Implement routine food quality check to make sure maintaining standard taste and presentation.
Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP
Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.
Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience
Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication.
People development and training
Ensure skills partner for key positions
Make sure all teams are executing training on time for all positions
Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans.
Ensure interview, selection for all newcomers
Sustainable Business development
Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality.
Secure sustainable business development and make sure the store is operating with profitable conditions.
Manage expenses for ordering/purchasing to secure profit.
Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory
Be the owner of the store P&L
TRAINING & WORKING SCHEDULE
Works 200 hours/ month: 8 hours/ day and 1 day off per week, flexible working hours based on operation schedule
3- 4 months onboarding and training at a designated store
