Real-Time Data Analyst

Gear Inc. is seeking Real- Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for the following tasks, including but not limited to:

Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Monitors real- time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
Participates in Help Desk internal and external communications to relay how issues are impacting the center&039;s performance;
Coordinates and manages same- day and/or short- term offline event scheduling for moderation agents while maintaining acceptable performance of the center;

Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Content Moderation familiarity is a plus;
Intermediate knowledge in performing root cause analysis;
Advanced knowledge in real- time management analysis with strong decision- making skills;
University Degree, ideally in a relevant degree such as data analysis or similar;
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Highly proficient in using MS Excel;
Minimum of 1 year of proven experience in a relevant position;
Demonstrated ability to create and analyze quality reports;
Impeccable attention to detail;
Proficient in English communication;

Salary and Benefits

Paid leave (12 days/year).
Fantastic internal events.Summer vacation (Paid days off and bonus).
100% compulsory insurance covered by the company after the probation.
Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
Annual health check, annual flu vaccination.
Attractive salary and benefits and annual performance review.

Working Environment

5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
International, fun, and professional working environment
English working environment.
Training and career development opportunities.
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)

Cập nhật gần nhất lúc: 2024-11-13 18:55:02