Receptionist

Overview of duties
"• Welcomes guests and takes care of them from their arrival through to departure
• Helps meet the department&039;s quantitative targets through his/her sales efforts"
• Contributes to guests&039; permanent satisfaction by providing high quality services throughout their stay
"• Welcomes guests as soon as they arrive with due care and attention
Customer relations
Main responsibilities
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Anticipates guests&039; needs and takes them into consideration
• Ensures that administrative procedures never take priority over guest relations
• Conveys the brand and hotel image through his/her irreproachable attitude"
• Helps encourage customer loyalty by developing friendly, personalised relationships
Professional techniques / Production
"• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department"
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front- desk team
• Ensures that all guest documentation is available and up- to- date
• Informs guests about the formalities, any special conditions relating to their stay and the services available
Commercial / Sales
"• Promotes the hotel&039;s range of services in order to increase sales
• Encourages synergy within the marketplace by applying the inter- hotel coordination policy. Advises guests on potential trips to other Accor hotels."
• Promotes the brand and/or Group loyalty programe, adapting the sales pitch to suit the guest&039;s needs
• Applies and actively supports the hotel&039;s pricing policy in order to increase REVPAR
Management and administration
"• Respects procedures governing invoicing and cash operations.
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors"

• Sales oriented
• Vocational diploma or degree in hospitality- food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
• Good presentation and confident speaking skills
• Good listening skills and ability to anticipate
• Team spirit
• Dynamic
• Good interpersonal skills, guest oriented and service minded
• Fluent in the national language, business English
• Computer literate (Windows environment)

- Service charge
- Manual outing trip
- Salary
- Hotel&039;s uniform
- Parking free
- Hotel&039;s meal

Cập nhật gần nhất lúc: 2024-04-03 12:30:34