Residences Manager

JOB SUMMARY
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Monitors the development and implementation of departmental strategies and verifies implementation of the brand service strategy and brand initiatives. Verifies the rooms’ operations meet the brand’s target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Identifies and corrects building and service defects while providing increase in value. Develops and implements property- wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service.
CORE WORK ACTIVITIES
Managing Property Operations
• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Participates in public space walk- throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Identifies and corrects building and service defects while providing increase in value.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Verifies the rooms’ operations meet the brand’s target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Implements high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection.
• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Leading Operations Teams
• Celebrates successes and publicly recognizes the contributions of team members.
• Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Fosters employee commitment to providing excellent service, participating in daily stand- up meetings and models desired service behaviors in all interactions with guests and employees.
• Verifies employees are treated fairly and equitably.
• Implements training programs related to property management reinforcing constant quality service.
Managing Relationships with Property Stakeholders
• Establishes relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
• Attends owners meetings and provides meaning or context to the rooms operational and financial results.
Managing Profitability
• Develops and implements property- wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
• Identifies key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
• Leads cost containment efforts within Rooms operations including organizational restructuring when necessary.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Managing the Guest Experience
• Establishes and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Verifies core elements of the service strategy are in place to produce the desired results.
• Interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Education and Experience

Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business administration OR Related major; 2 years experience in residential hospitality, or a related professional area preferred
Ideal candidate should have at least 2 years of experience working in a similar position in the hospitality industry or property management.

Competitive Salary and Benefits as Marriott International Standards
"TakeCare" and professional working environment
2 days off per week
Learning and Career development

Cập nhật gần nhất lúc: 2024-06-19 18:35:04