Job Responsibilities:
Monitor client payments and ensure timely collections.
Master the art of client discovery: Uncover hidden travel aspirations by actively listening to clients and agents, then present curated itineraries that exceed expectations.
Contribute to continuous improvement: Gather valuable client feedback and propose actionable insights that elevate Maika Tours&039; service quality.
Report to the Sales Team Leader and actively contribute to team success.
Expand the travel universe: Design and price captivating new tours to broaden Maika Tours&039; online offerings and entice new audiences.
Travel concierge extraordinaire: Ensure smooth sailing for every client by sending essential documents, collaborating with other departments, and resolving any snags that arise.
Unlock revenue potential: Identify upselling opportunities and champion Maika Tours&039; most alluring destinations and unique experiences.
Teamwork makes the travel dream work: Collaborate closely with operations and reservations to deliver seamless service every step of the way.
Become the travel guru: Consult, advise, and directly sell immersive package tours to English- speaking clients, making their wanderlust dreams a reality.
Nurture lasting relationships: Go the extra mile with personalized attention and open communication, building trust and loyalty with clients and agents.
Negotiate like a pro: Secure the best deals for clients and Maika Tours by skillfully adjusting fees and changes when necessary, maximizing sales value.
Conceptualize and design bespoke tour itineraries tailored to the unique desires and budgets of individual travelers and travel agents.
Own your sales journey: Take charge of every client interaction, from initial contact to booking confirmation, nurturing leads and driving conversions with dedication.
Required Skills and Experience:
Minimum 1 year experience as an Inbound Sales Executive, preferably Vietnamese nationality.
Honesty, integrity, and a team- oriented spirit.
Strong negotiation and communication skills, both in person and remotely.
Deep understanding of foreign travelers&039; expectations and a passion for exceeding them at every turn.
Proficient in Google Workspace, Microsoft Office Suite and travel booking software.
Excellent English language skills, both written and spoken, to effectively communicate with international clients.
Proactive, resourceful, and driven to achieve sales targets.
Ability to work independently and manage multiple priorities in a fast- paced environment.
Preferred Qualifications:
Experience in B2B agent sales.
Fluency in additional languages (French, Spanish, etc.) is a bonus.
Degree in Tourism, Hospitality, English Language, or a related field.
Knowledge of Southeast Asian destinations and local cultures.
