Seller Support (Customer Support)

Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
Take high responsibility in serving customers by Customer Service
Maintain a balance between company policy and customer benefit in decision making
Professionally handle dispute cases related to the compensation process
Get new initiatives to improve processes, daily task
Available to work on weekends

Handle situations promptly and effectively according to processes, instruction from Line managers and the company.
Analytical with effective negotiation and problem- solving skills
Good logical mind- set, task oriented
Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager
Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
Communicate effectively with team members and customers
Have at least 1- 2 year of experience in e- commerce logistics.
Able to work individually and as a team

Thử việc nhận 100% lương
Tham gia đầy đủ BHXH, BHYT, BHTN theo quy định
Chế độ 14 ngày phép/năm và 6 ngày phép bệnh/năm
Chính sách đào tạo, lộ trình thăng tiến bài bản và tăng lương rõ ràng

Cập nhật gần nhất lúc: 2024-08-03 11:15:02