Senior Customer Journey Management Specialist

Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development of product digitization features in the customer journey
Report issues to line managers in assigned tasks
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Participate in the development and implementation of the project
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go- live), monitor performance to achieve expected results

Bachelor Degree in Business/ Banking/ Finance/ Information Technology
Good communication and presentation skills
Language requirements – Fluent Vietnamese & English
At least 2- 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
Problem solving and negotiation skills
Computer skills: skills in Microsoft Office applications (Powerpoint, Project)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-22 04:00:03