Senior It Support

* Objective
The role primarily involves user support, acting as the first point of contact for IT issues. It&039;s centered around engineering seamless experiences, minimizing effort, and maximizing results. The role contributes to business performance by enhancing efficiency, reducing costs, and identifying improvement opportunities.
* Key Accountabilities
- User Support and Service Delivery
• Provide direct IT support to end- users, liaise with vendors for problem resolution, coordinate with teams for device functionality, offer user training, and manage IT equipment for departing employees.
- IT Equipment for Staff
• Backup and delete terminated user data after two weeks.
• Handle laptop and hardware warranty claims.
• Oversee public computer borrows and returns.
• Manage IT terminations (completed by 6.00 pm on the last working day).
• Perform semi- annual laptop health checks.
• Set up and configured computer workstation and telephone for new joiners.
• Maintain employee records, calendars, and photos.
- Support Cloud Applications (SaaS)
• Serve as first- level support for user requests, escalate to application owner when needed, ensure data accuracy, and troubleshoot application issues with vendors.
- Administrative and Other tasks
• Work from Monday to Friday, 8:00 am- 6:00 pm, act as backup for team members, handle IT hardware purchasing, manage administrative tasks, and perform other tasks as requested.

• Has the ability to work independently to deliver all accountabilities relating to Digital Workplace Experience at Mekong.
• Proven ability to manage and prioritize tasks and projects, ability to work under pressure.
• Excellent English language proficiency, both written and spoken, required
• A minimum of 5 years in IT Helpdesk or technical support roles is required, preferably in hospitality services or an education environment.
• Strong communication, and problem- solving skills.
• High customer service orientation is essential. Ability to quickly resolve immediate concerns and ensure user satisfaction.
• A Bachelor&039;s degree: in Computer Science, Computer Engineer, Information Technology, or a related field.
• Relevant certifications, such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP), is a plus.

Working enviroment, career development

Cập nhật gần nhất lúc: 2024-04-03 13:42:11