Senior Product Executive

This role is responsible for collecting and analyzing data relating to app performance and system incident, in order to derive actionable insights to improve service quality level across the company. The ideal candidates must be skilled in stakeholder engagement and root cause identification.
App performance:

Work closely with cross- functional stakeholders (tech, data, business) to collect data relating to performance and experience of MoMo app;
Collaborate with relevant stakeholders to implement actions that will improve app performance indicators.

Incident reporting:

Keep track of system and product incidents that impact experience of the whole platform, identify root cause, and alert potential issue;
Support the app performance and incident managers for reports and stakeholder coordination to deliver better experience, customer retention and satisfaction.
Coordinate relevant stakeholders to resolve incident in a timely manner;

Sense of ownership, self- learner and quick to adopt new knowledge and technical skills.
Data driven, structured mindset;
Have +3 years of experience in Tech, Fintech, strong business sense;
Exceptional interpersonal skills: strong spoken and written communication skills to collaborate, and to explain requests and findings clearly to internal team as well as stakeholders;

Work with experienced & strong team.
Outing/team- building activities (company trip , soccer sport, english club, running club,..).
Other benefits as per stated in Vietnamese Labor Law
Salary review at least one time per year based on employee&039;s performance and contribution.
Premium health care insurance
Attractive compensation & benefits.
13th month salary bonus and yearly performance bonus.
Friendly, dynamic & flexible working environments.
14 paid days off per year
Great allowances (lunch, parking, birthday, happy hours....)

Cập nhật gần nhất lúc: 2024-08-15 04:00:02