Service Desk Engineer (1st Level IT Support)

About Automation Services @BOSCH
The Group is responsible for Automation Services incl. Workload Automation (UC4) and Release Automation (ARA).We provide the highest standard in class automation and continuous deployment consulting & implementation on our highly available platforms with 24/7 support in all time zones.
Responsibilities:

Document UC4 workflows and schedules, including their dependencies, to ensure that they are well understood and can be maintained over time.
Monitor and optimize UC4 workflows and schedules to ensure that they are running efficiently and effectively.
Build, configure, and maintain UC4 workflows and schedules to meet business requirements.
Troubleshoot and resolve issues with UC4 workflows and schedules, including investigating and resolving job failures.
Development of Automation Job for SAP/Win/Linux/Cloud Platform
Continuously evaluate and improve UC4 workflows and schedules, identifying opportunities for automation and efficiency gains.
Provide technical support to end- users of UC4 workflows and schedules, answering questions and providing guidance as needed.

Yêu cầu công việc

Strong written and verbal communication skills.
Familiarity with ITIL or other IT service management frameworks.
Strong understanding of UC4 automation, including the ability to build and maintain workflows and schedules.
Willingness to learn and adapt to new technologies and processes.
Bachelor degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
Excellent problem- solving and analytical skills.
Attention to detail and a commitment to quality.
Experience with database technologies such as SQL Server or Oracle.
Knowledge of scripting languages such as PowerShell, Perl, or Python.
Ability to work independently and as part of a team in a fast- paced environment.
Good written and oral communication in English

Why
BOSCH
?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place.
Because we don&039;t just follow trends, we create them.

Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities

English- speaking environment, with opportunity to be part of innovation team and work in global projects
Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Onsite opportunities
Flexible working time and working model
Engage in our diverse training programs which surely help strengthen both your personal and professionalism
13th- month salary bonus + attractive performance bonus (you&039;ll love it!) + annual performance appraisal
Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…
15++ days of annual leave + 1- day of birthday leave
Lunch and parking allowance
Premium health insurance for employee and 02 family members
100% offered salary and mandatory social insurances in 2- month probation

Cập nhật gần nhất lúc: 2024-09-10 18:05:03