Spesialis IT Support

Role Summary:
As a Customer Support Engineer, you will be responsible for providing exceptional technical support to our customers. You will diagnose and resolve technical issues, maintain strong customer relationships, and collaborate with the IT team to ensure a smooth and efficient operation.
Job Responsibilities:
• Act as the main liaison with IT team to facilitate the establishment and maintenance of office IT infrastructure.
• Walk clients through the problem- solving process.
• Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor.
• Responding to support phone calls, emails, and support tickets from customers.
• Performing regular checks and maintenance of meeting room technology.
• Providing smart hands for local network maintenance and troubleshooting.
• Maintains and protects confidentiality with regards to all aspects of client information
• Troubleshoots, diagnoses and applies logical solutions to installation problems.
• Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements.
• Onsite client support as required for the delivery of service.
• Follow- up and update client on ticket status.
Job Requirements:
• Customer- oriented.
• Three or more years of field or engineering experience
• Good computer skills
• Ability to resolve hardware/software problems.
• Experience working with computer systems.
• Experience working with various computer applications and ability to apply to situation.
• Bachelor&039;s degree in Computer Science, Information Technology, or a related field
• Experience working with the company&039;s hardware, software and equipment products.
• Organizational and time management skills
• Good English communication (both verbal & written)
• Good interpersonal skills to communicate and work with customers and team members.
• Experience working with customer technology and support requirements.
• Analytical and problem- solving skills.

Cập nhật gần nhất lúc: 2024-10-08 11:00:02