Support Engineer (System Engineer, Linux)

SUMMARY
The Support Engineer’s role is to ensure the stability, integrity, and efficient operation of client information systems that support core Fortna software functions. This is achieved by monitoring, maintaining, supporting, and optimizing all client infrastructure systems and internal development environments. The Support Engineer will apply proven communication, analytical, and problem- solving skills to help identify, communicate, and resolve issues to maximize client success.
PRIMARY RESPONSIBILITIES INCLUDE
• Collaboration and Documentation: Collaboration with cross- functional teams is essential to identify and resolve client system issues. Additionally, creating and maintaining documentation related to system configurations and service records is a key responsibility. This role also involves monitoring system performance and providing performance statistics and reports.
• System Operations and Support: This role involves managing the day- to- day operations (24x7 escalation support on a rotating schedule) of software and systems, providing support for client incidents and requests, responding to alerts, and ensuring system stability and performance. It includes deploying new systems, following change management procedures, and adhering to service level objectives.
• Proactive System Management: The job requires proactive management of systems, including applying patches and upgrades, optimizing performance and resources, and conducting audits for security and disaster recovery. It also involves maintaining data center equipment and ensuring system connectivity.

Yêu cầu công việc

• 2 years’ work experience in an IT support or system engineering role.
• Network topology and infrastructure expertise
• Ability to understand and diagnose client- server architecture.
• Experience with public cloud Virtual machine, networking, storage and container solutions and support.
• Strong understanding of high availability protocols and architecture.
• Proficient with other open- source operating systems and applications.
• Excellent English Communication
• Working knowledge of server and workstation infrastructure.
• Proven experience with systems planning, security principles, and general infrastructure management best practices.
• Working knowledge of Unix compliant command line interfaces.
• Experience with Kubernetes or other application development orchestration and containerization tools.
• Experience with automation tools like Ansible and Terraform.
• Strong experience with VMware or other virtualization experience.
• Strong experience in Linux RHEL/OEL/CentOS administration
• Working knowledge of storage area network and network attached storage systems.
• Strong understanding of Virtual Private Networking and other remote access tools.
Education and Experience:
• VMware certification (is a plus)
• ITIL Foundations (is a plus)
• University degree in computer science or software engineering and/or 2 years equivalent work experience.
Other Qualifications Desired:
• Strong customer service orientation.
• Ability to conduct research into systems issues and products as required.
• Strong interpersonal, organizational, time management and problem- solving skills Physical
• Ability to work in a team- oriented, collaborative environment.
• Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders; must be a team player who works well with technical and non- technical resources.
Requirements:
• 40- hour hybrid work week with on- call availability for 10 days per month.
• Sitting for extended periods of time to ensure the system operation

Being a part of
FORTNA
, you are offered:

10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self- teaching any new IT- related concepts)
Exciting company outings/events and team building activities,
Sponsored training and self- development opportunities (English, PMP, CSM...)
A large pantry full of snack, drink, and seasonal fresh fruit
100% official salary during the probation period; 13th- month salary
Modern facilities with Laptop Dell Precision 7670 chip i9- 12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
Onsite opportunities in the US, UK
Supportive, international, dynamic working environment and talented, culturally diverse teams
Flexible working hours (5 working days/week)
Bao Viet Premium health- care insurance for employee and 2 dependents
Competitive salary with annual review

Take the deal and let&039;s explore many more benefits!

Cập nhật gần nhất lúc: 2024-04-01 21:40:27